Return and refund policy

Last updated: June 1, 2026

At vjpxmq.shop, customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your exact expectations. This Return and Refund Policy outlines our clear, transparent procedures regarding returns, cancellations, and monetary reversals for all premium area rugs, decorative carpets, and floor covering textiles purchased on our e-commerce platform by consumers across the United States.

This digital platform and all inventory fulfillment workflows are managed under full corporate governance by our registered commercial entity: Corporate Operator: ASTI GROUP PTY LTD Official Address: ST CLAIR, 2759, NEW SOUTH WALES, AUSTRALIA Customer Support Email: support@vjpxmq.shop Official Contact Phone: +61 468-110-989

  1. Return Window and Timeframe We offer a 30-day return policy. This means you have exactly 30 calendar days from the physical date your rug package was successfully delivered by the designated domestic carrier to request a formal return. Any registration or submittal made after this 30-day window has expired will not be eligible for processing, refund fulfillment, or product replacement.
  2. Return Eligibility and Item Condition Rules To qualify for a valid return and subsequent financial reimbursement, your item must remain in the exact state you received it. Due to hygiene, chemical fiber protection, and logistics tracking standards surrounding home textiles and floor coverings, we enforce strict compliance criteria:
  • The rugs must be completely unused, unwashed, and entirely free from foot traffic marks, pet dander, hair, spilled liquids, perfume smells, or domestic cleaning chemical odors.
  • The product must be returned with all original brand tags, protective plastic wrap layers, and corner stabilizers intact.
  • The textile structures must be rolled and packed securely within their original, undamaged retail product packaging or equivalent moisture-proof protective shipping sleeves.
  • You must supply the authentic invoice, order confirmation email token, or transactional purchase history receipt to complete the verification run.
  1. Return Procedure Instructions To initiate a valid return request, you must interface directly with our dedicated consumer support center via email at support@vjpxmq.shop before shipping any items back to us.

Please structure your email submission with the following exact parameters:

  • Provide your full name and order confirmation number.
  • Clearly state the specific quantity, dimensions, and color variation of the rug items you desire to return.
  • Supply a clear explanation for the return request along with high-resolution digital photographs proving the textile items remain entirely unused and intact within their original wrapping layout.

Our administrative support group will review your email documentation within 24 business hours. If your submission is approved, we will reply via email with the exact verified return delivery address. You must secure a tracked shipping label through a reliable domestic postal carrier to dispatch the approved package. Do not send your purchase back to the manufacturer address printed on the package or to our central corporate office in New South Wales without our explicit written email authorization. Items mailed back without formal advance confirmation will be rejected and ineligible for refunds.

  1. Return Shipping Fee Liability Because large area rugs are bulky and heavy to transport, the consumer bears full financial responsibility for all return shipping postage costs, carrier freight fees, and tracking service expenses. Return shipping costs are completely non-refundable. We strongly recommend utilizing a shipping service that provides standard tracking updates or purchasing shipping insurance for the return package. We do not guarantee that we will physically receive your returned item, and we cannot issue refunds for packages lost, delayed, or destroyed by carriers during the return transit path.
  2. Damaged, Defective, or Incorrect Deliveries Please inspect your rug package immediately upon arrival. If you discover that any carpet fabric is physically torn, possesses severe weave defects, exhibits major permanent discoloration, or represents an entirely incorrect item variation due to warehouse handling errors, contact us at support@vjpxmq.shop within 48 hours of carrier delivery. Please include clear photo documentation of the defective product and the shipping label. We will immediately analyze the logistics file and dispatch a brand new product replacement or initiate a full financial refund at zero cost to you.
  3. Cancellation Policy If you wish to cancel an order after checkout processing, you must notify our customer care team via email within 2 hours of order placement. Once our fulfillment center has processed, packed, or officially dispatched the textile cargo to our international logistics carriers, the order cannot be canceled, stopped, or intercepted. In such scenarios, you must wait for the package to arrive in the United States and then execute a standard return process in compliance with Section 3.
  4. Refund Processing and Monetary Reversal Cycles Once your return package arrives at our facility, our quality control team will open and audit the carpet condition. We will notify you via email regarding the approval or rejection of your refund request based on the criteria outlined in Section 2.

If approved, your refund will be processed automatically, and the exact purchase amount will be credited back to your original payment method (such as your credit card, debit card, or digital wallet provider) within 7 to 10 business days. Please remember that transaction posting intervals may vary depending on the specific operational policies, processing loops, and fraud verification timelines enforced by your local banking organization or credit card institution.