Shipping policy

Last updated: June 1, 2026

This Shipping Policy applies to all purchases made on vjpxmq.shop and outlines our fulfillment and delivery practices.

Order Processing Time All orders are processed within 1 to 3 business days (Monday through Saturday, excluding Sundays and public holidays). Processing time refers to the period from order confirmation to the moment the shipment is officially dispatched from our facility. Each premium area rug, decorative carpet, and floor covering textile undergoes strict material quality control and careful rolling inspection. Due to the bulk and sensitive textile nature of large carpets, all orders are packed utilizing thick waterproof inner protective sleeves and heavy-duty outer wrapping to ensure your products arrive in perfect, clean, and unblemished condition.

Shipping Time and Delivery Estimates We fulfill orders internationally to deliver our high-quality rug collections directly to our consumers across the United States.

Shipping Origin: Orders are dispatched from our international logistics and textile warehouse fulfillment facilities. Target Market: We currently prioritize shipping to the United States. Estimated Shipping Time: Once dispatched, the estimated international shipping time to the United States is 7 to 14 business days. Total Delivery Time: Therefore, the total estimated time from order placement to delivery is approximately 8 to 17 business days.

Shipping Cost We offer Free Shipping on all orders destined for the United States. No unexpected oversized cargo handling fees, heavy textile processing surcharges, or residential delivery fees apply at checkout.

Tax and Customs Information (United States Sales Tax) Sales Tax: Because we ship internationally to the United States, applicable destination Sales Tax may be calculated and added at checkout in strict compliance with state and local tax regulations based on your delivery address. No Hidden Customs Fees: The final total shown on our secure checkout screen includes the cost of the product, standard fulfillment, and applicable sales tax. No extra import duties, customs clearance tariffs, or brokerage fees will be collected by the carrier upon delivery.

Shipping Locations We currently ship to the United States. If your specific U.S. territory or zip code is not accessible at checkout, please contact our support team for specialized assistance.

Tracking Your Order Once your order has shipped, you will receive an automatic email confirmation containing your unique tracking number. You can track your shipment status dynamically through the secure tracking link provided in that email.

Delays Delivery times are reliable estimates and may vary due to external logistical factors such as international customs clearance intervals, severe continental weather disruptions, or domestic carrier bottlenecks within the United States. We appreciate your patience and understanding in the event of any unforeseen logistical delays.

Contact Information If you have any questions regarding our shipping policy, please contact us: Operator: ASTI GROUP PTY LTD Email: support@vjpxmq.shop Address: ST CLAIR, 2759, NEW SOUTH WALES, AUSTRALIA Phone: +61 468-110-989 Support Hours: Monday to Friday, 9:00 AM - 5:00 PM (AEST - Australian Eastern Standard Time)